Privacy policy

Last updated on 19 September 2026. The Dutch version is the binding one.

1. Who we are

This privacy policy applies to the website digihulp.net. Digihulp is the IT and network branch of Cloudpage. Cloudpage is the controller for the personal data collected through this website.

2. Which data we collect

We only collect the data needed to run the website and to handle your question or assignment.

  • Contact form: name, phone number and/or e-mail address, your municipality if you fill it in, and the content of your message.
  • Technical data: IP address, browser type and the pages you visit. These are logged temporarily for security and troubleshooting.
  • Cookies: functional cookies, cookies from Google reCAPTCHA to protect the contact form, and, only with your consent, analytics cookies from Google Analytics. No marketing or advertising cookies are placed.
  • Website statistics: if you accept the statistics category, we measure anonymously how many visitors there are and which pages they view. Your IP address is shortened for this. We never trace those figures back to a person.

On your first visit a dialog asks which categories you allow. As long as you accept nothing, the analytics cookies stay off. You can change your choice at any time via , also at the bottom of every page.

3. What we use your data for

  • Answering your message or contact request.
  • Carrying out an assignment or agreement.
  • Protecting the website against abuse and spam.

4. Legal basis

The processing is based on:

  • Your consent (contact form).
  • Performance of a contract (ongoing assignments).
  • Legitimate interest (website security, fraud prevention).
  • Legal obligation (accounting, tax retention periods).

5. How long we keep your data

  • Messages sent through the contact form: up to 24 months after the last contact.
  • Customer and invoicing data: 7 years, the legal retention period.

6. Who we share your data with

We do not sell or rent your data. For a number of technical services we work with processors:

  • Hosting and CDN: infrastructure partner for delivering the website.
  • Spam protection: Google reCAPTCHA, to protect the contact form.
  • Website statistics: Google Analytics, only with your consent.
  • E-mail delivery: for delivering messages from the contact form.

Appropriate agreements on the protection of your data are in place with each processor.

7. Transfers outside the EU

Some processors, such as Google reCAPTCHA and Google Analytics, may process data on servers outside the EU. In those cases the standard contractual clauses of the European Commission or a valid adequacy decision apply.

8. Your rights

At any time you have the right to:

  • Request access to your personal data.
  • Have incorrect data corrected.
  • Have your data deleted, as far as legally possible.
  • Restrict or object to the processing.
  • Receive your data in a structured format.
  • Withdraw your consent at any time.
  • Lodge a complaint with the Belgian Data Protection Authority.

Send a request to support@digihulp.net. We respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.

10. Changes

We may update this privacy policy. The date at the top of this page shows the current version.