Terms and conditions

Last updated on 27 July 2026. The Dutch version is the binding one.

1. Identification

These terms and conditions apply to all services delivered under the name Digihulp. Digihulp is the IT and network branch of Cloudpage.

2. Scope

These terms apply to every quote, assignment and agreement between Digihulp and the customer. Deviating provisions only apply when agreed in writing.

3. Offer and acceptance

An intervention or assignment is carried out after the customer's agreement, by phone, by message or by e-mail. For larger assignments we give a time estimate in advance. Quotes, where issued, are valid for 30 days unless stated otherwise.

4. Execution

We deliver the agreed services with the care of a good professional. Deadlines are indicative and also depend on the nature of the problem and on the delivery time of any parts, which we announce in advance.

5. Prices and payment

  • All prices are in euro. We apply the special VAT exemption scheme for small enterprises (art. 56bis of the Belgian VAT Code); no VAT is charged to customers in Belgium.
  • Invoices are payable within 30 days of the invoice date.
  • If a payment is late, we first get in touch to find a solution together.

6. IT work and interventions

IT and network work is invoiced per hour worked, based on the time actually spent. A time estimate is given in advance. Travel within the service area is included in the hourly rate; no separate call-out fee is charged. There is no subscription or minimum term.

7. Devices, data and backups

We handle the devices and data entrusted to us with care. The customer remains the owner of their data. We recommend making your own backup beforehand. With data recovery from defective drives a result is never guaranteed; we first assess the chances honestly.

8. Liability

We do everything we can to carry out every assignment carefully. We cannot be held liable for indirect damage or for situations beyond our control, such as outages at external providers or pre-existing defects in devices. Any liability is limited to the amount of the assignment concerned.

9. Personal data

Personal data is processed as described in the privacy policy.

10. Complaints

Complaints about a delivered service are reported in writing within 14 days of noticing them, via support@digihulp.net. We handle every complaint within a reasonable period.

11. Termination

An ongoing collaboration can be ended by mutual agreement. Work already performed is settled up to the moment of termination.

12. Applicable law and competent court

Belgian law applies to all agreements. In case of disputes, only the courts of the judicial district of East Flanders, Dendermonde division, are competent.